Ms. Waxman stated that 100%of public sector organizations were reporting compliance with the Customer Service Accessibility Standard. At first, this information sounds very encouraging. However, on a closer look, it is far less compelling. All it means is that all public sector organizations have filed reports with the Ontario Government saying that they are in compliance with that Customer Service Accessibility Standard. An organization self-declaring that they are in compliance with that standard does not independently confirm that that organization has in fact fully complied with that standard.
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