Some public transit drivers state that they should not be assisting passengers with disabilities to board buses during the COVID-19 pandemic. These drivers state that this assistance requires them to come into close contact with passengers.
Nonetheless, the Transportation Standards of the AODA require public transit drivers to provide this assistance to people with disabilities. In other words, serving passengers with disabilities should not be an optional part of a driver’s job. Instead, it should be an essential service, because people of all abilities need to access services like stores or doctors.