Support Persons’ Roles: What Do They Do and Who Needs One

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome support persons. The Standard discusses how service providers must allow support persons in all public places. It also outlines what providers must do to require support persons and how they must advertise when they offer reduced rates for support persons. However, service providers committed to obeying these laws may still have many questions about support persons’ roles, such as what they do and how to tell the difference between support persons and companions.