Refusing Service to Customer With a Dog

Interestingly, the Toronto Star story mentioned a city bylaw but didn’t mention the Ontario Human Rights Code or the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Both pieces of legislation require accommodation for people with disabilities in the provision of goods and services. Specifically, the AODA Customer Service Standard requires organizations to allow customers onto their premises with their guide dogs and service animals.

Read more at
http://www.aoda.ca/refusing-service-to-customer-with-a-dog/