The ASAC/SDC has reviewed the current Customer Service Standard, including re-examining the long-range objectives and all requirements that organizations must follow. Based on this review, the ASAC/SDC is proposing amendments related to the following components of the Customer Service Standard:

• Class structure of organizations based on number of employees;
• Policies, practices and procedures;
• Service animals;
• Support persons;
• Training;
• Feedback processes; and
• Notice of availability and format of documents.

Read more at
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/customerService/public_review_comment.aspx