Ontario’s Accessibility Standards Advisory Council Announces Public Consultations on Its Initial Proposal for Revisions to the 2007 Customer Service Accessibility Standard – But Refuses Our Requests to Make This Consultation More Open, Inclusive and Effective

On Monday, March 3, 2014, the Ontario Government posted for public comment the Accessibility Standards Advisory Council’s (ASAC) initial proposal for revisions to the Customer Service Accessibility Standard. The Customer Service Accessibility Standard was enacted under the Accessibility for Ontarians with Disabilities Act in 2007. The AODA requires that it be reviewed no later than five years after it was enacted.