Law Around Service Animals

The recent increase in media reports regarding requests by individuals to access their service animals, or “therapy pets” or “compassion pets” in the course of their employment and in accessing services has caused various organizations to consider their responsibility to accommodate staff and clients who require the use of a guide dog or service animal. Accordingly, the purpose of this article is to provide some best practices to ensure that your organization knows how to respond when a request for access to a service animal is received.