Computer Accessibility in Customer Service

The Customer Service Standards of the AODA gives service providers guidelines on making their goods, services, and facilities accessible to customers with disabilities. Some of these services will involve computer accessibility. For instance, service providers need to make their websites accessible. They can do so by ensuring that their webpages are compatible with the hardware and software people use on their personal devices, such as computers or phones. In addition, some organizations, such as libraries, schools, restaurants, or retailers, may have computers or tablets with accessible hardware or software on-site for patrons to use. In this article, we describe some ways that customers with disabilities use technology.