AODA: Why Do I Have to Notify the Public When There is a Disruption of Services?

In Ontario, under the Accessibility Standards for Customer Service, as of January 1, 2012, organizations are required to publicly notify customers of temporary disruptions of services or facilities or if they are expected to be temporarily unavailable in the near future, including the steps to take to access alternative methods. This includes planned as well as unplanned service disruptions. Any disruption of services or facilities that people with disabilities need to access your products or services requires proper notification. You will provide a description of alternative facilities or services if they are available.