Under the Accessibility for Ontarians With Disabilities Act, private businesses operating in the province will have to meet new accessibility standards for customer service by the beginning of next year. Other standards
will follow over the next few years.

But the law, passed in 2005, really just adds specifics to a responsibility businesses across the country have had under human rights legislation for about a quarter century.

Read more at
http://www.aoda.ca/?p=1313