Accessible Formats After the COVID-19 Pandemic

As businesses encourage people to stay home and contact them remotely, people rely more on online information. For instance, more people may now use apps to access store flyers instead of reading hard-copy print versions. Similarly, people may order groceries online rather than browsing store aisles in person. Moreover, these ways of accessing information online may be new to some customers. As a result, staff may be supporting customers by describing how their online services work, or troubleshooting remotely.