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The AODA Clock is Ticking
There are 5 years, 44 weeks, 5 days until a fully Accessible Ontario! Will you be compliant?
In this Issue
*Accessible Customer Service Policies in Ontario
*Non-Profits, MPs Lead Disability Mission to Israel
*Phones Still Aren’t Quite Right for People With Disabilities
*What It’s Like to Be Blind in a World of People Distracted By Cellphones
*What is the Customer Service Standard?
*Paralympic Medalists Check Accessibility of 2020 Tokyo Games Venue Area
*Copy Machines Being Upgraded for Accessibility
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Accessible Customer Service Policies in Ontario
Under the Customer Service Standard of the AODA, service providers must create, implement, and maintain accessible customer service policies. These policies
must outline how providers will serve customers with disabilities in accessible ways. Moreover, private businesses with fifty or more workers and all public sector organizations must put their policies in writing. Furthermore, they must give copies of their accessible customer service policies to any people who ask for them, and make the public aware that these copies are available upon request.
Non-Profits, MPs Lead Disability Mission to Israel
Canadian lawyer and lecturer David Lepofsky, who campaigns for disability rights as well as speaking in Israel and abroad on disability issues, compared the progress Israel and Canada have made in terms of accessibility.
“I can’t tell you one country is better than the other,” he said. “Israel is doing some things and should be proud. Canada is doing some things and should be proud. And they both have things they should be doing.”
Phones Still Aren’t Quite Right for People With Disabilities
Mobile phones are increasingly more accessible for people with disabilities, but there are still some significant gaps in service, according to a new study.
What It’s Like to Be Blind in a World of People Distracted By Cellphones
On other occasions, after bumping into me, I hear a stammered “sorry” as they For someone who is visually impaired, it can be difficult to simply walk down the street, evading pedestrians more focused on their phones than who is in front of them. Ironically, others still will tell me to watch where I’m going. I’m always a little blown away by that.
What is the Customer Service Standard?
The customer service standard under the AODA outlines requirements for service providers to make their goods, services, and facilities accessible for customers or patrons with disabilities.
The Customer Service Standard mandates that service providers must find ways to break down barriers that prevent customers with disabilities from accessing the services they need. Barriers may be due to:
Paralympic Medalists Check Accessibility of 2020 Tokyo Games Venue Area
TOKYO Paralympic medalists have inspected parts of the capital’s Koto Ward, host to two Tokyo 2020 swimming venues, to see if the area meets the growing demand for easier access for people with disabilities.
Copy Machines Being Upgraded for Accessibility
Copy machines capable of producing documents accessible to those with low vision or other sight impairment will soon be in place at 11 locations across campus. It’s the start of a campaign to ensure these machines are readily available for the campus community.
eSSENTIAL Accessibility: helping organizations reach, serve and empower people with disabilities.
The eSSENTIAL Accessibility assistive technology app? gives those who have trouble typing, moving a mouse, or reading a screen due to a variety of conditions – such as stroke, paralysis or arthritis – the tools they need to navigate the Web. The app is free to the end-user and simple to use.
Organizations that feature the app on their websites are committed to making it easier for people with disabilities to access information online.
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The views and opinions expressed throughout Accessibility News do not represent those of the various organizations or associated individuals and are exclusively those of the contributor and/or author of the specific article or commentary.
Accessibility News, since November 8, 2006