The effect that this could potentially have could be to decrease the number of organizations required to create tangible accessibility profiles and lessen the enforcement of the AODA. Considering how many small businesses and organizations people with disabilities utilize in Ontario this revision could be viewed as an avenue to decreasing accessibility instead of improving it.

Read more at
http://www.aoda.ca/a-critical-look-at-the-proposed-revisions-to-the-accessible-customer-service-standard/