Mr. Collis’ request is perfectly reasonable. The law says he is entitled to accessible services. Our mayor, who is visually impaired himself, should understand these needs very well. Communications officer Brenda Stonehouse’s comment about the “significant financial impact” of providing tagged PDF documents implies that it’s acceptable to deprive the disabled of their rights under the law if we decide the cost is too expensive. This type of thinking is no longer tolerated in our society. Who knows, it might even lead to another expensive law suit.
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