The ASAC/SDC has reviewed the current Customer Service Standard, including re-examining the long-range objectives and all requirements that organizations must follow. Based on this review, the ASAC/SDC is proposing amendments related to the following components of the Customer Service Standard:
- Class structure of organizations based on number of employees;
- Policies, practices and procedures;
- Service animals;
- Support persons;
- Feedback processes; and
- Notice of availability and format of documents.