Public Comment on Proposed Changes to the Customer Service Standard

The ASAC/SDC has reviewed the current Customer Service Standard, including re-examining the long-range objectives and all requirements that organizations must follow. Based on this review, the ASAC/SDC is proposing amendments related to the following components of the Customer Service Standard:

  • Class structure of organizations based on number of employees;
  • Policies, practices and procedures;
  • Service animals;
  • Support persons;
  • Training;
  • Feedback processes; and
  • Notice of availability and format of documents.