Ontario disabilities act creates compliance confusion

He decided to lose a few tables so customers would have extra space to get through with walkers or wheelchairs. When he saw his customers getting out magnifying glasses to read the menu, he tripled the print size. He also offers his menu online in a format that allows visually impaired customers to access it with a screen reader.

“The truth is, if you cater to them and they know you cater to them, they become loyal customers.”

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