Published on Tuesday January 08, 2013
By Carol Goar
It is dichotomies like this — lofty intentions but mean-spirited rules — that exasperate Shartal. Up in the clouds, provincial bureaucrats are developing multi-year strategies to phase in the Accessibility for Ontarians with Disabilities Act. Down on the ground, she is fighting to get her clients disability support benefits, keep a roof over their heads, make sure they show up for their court hearings and steer them through a process that is alien and bewildering.