Customer Service Standard Not Worth the Paper It’s Printed On

By Geof Collis

City of Kawartha Lakes cowardly hides behind the Provincial Government in its decision not to grant my request in the article
Access Watchdog Blasts City For PDFs of Minutes

Over a 12 business day span I had a one way email correspondence with my City for a simple request of documentation, the first one being part of the above article. Everyone was ignored, until the 16 th business day, coincidentally after the Article broke, the Mayor asked Staff to look into it.

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http://www.aoda.ca/?p=873