Within less than one year, most organizations will have to comply with the Customer Service Standard (CSS) of the Accessibility for Ontarians with Disabilities Act (AODA). The CSS applies to designated public sector organizations as of January 1, 2011. Commencing January 1, 2012, it will also apply to every other organization that provides goods or services to members of the public or other third parties and that employs at least one employee in Ontario. Simply put, most private sector employers must comply by January 1, 2012.
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