The Customer Service Standards of the AODA give service providers guidelines on making their goods, services, and facilities accessible to customers with disabilities. Some of the standards’ regulations involve accessible building features or equipment. For instance, providers must train workers to use any devices or equipment the provider may have that help customers with disabilities access goods and services. Likewise, providers must notify the public when services that customers with disabilities rely on are temporarily unavailable. Therefore, this article will look at different types of funding for customer service accessibility.

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https://aoda.ca/funding-for-customer-service-accessibility-in-ontario/

Staying on top of accessibility issues can be a challenging task. There are many factors to juggle and many important rights to balance against one another. On top of all of this are the obvious financial and logistical concerns that can accompany making a building accessible.

One worry that some corporations may have is, if they implement some sort of accessibility device or modification to one section of the building, must they then do this everywhere?

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https://aoda.ca/must-condos-making-renovations-implement-accessibility-measures/

The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. Some of these guidelines focus on service in-person. For instance, organizations must serve customers who visit with their service animals or support persons. However, organizations also provide accessible remote customer service. For instance, providers may serve customers by phone, by email, or through contact forms on their websites. Many guidelines in the Customer Service Standard apply to both in-person and remote service. For example, whether service providers deal with customers on-site or at a distance, they must:

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https://aoda.ca/providing-accessible-remote-customer-service/

Barrie resident Marlene Watson, 73, has been a double-amputee for about two years. She needs a wheelchair, but is also training to use a walker. She says many properties throughout the city, from businesses to health-care facilities, could do more to promote accessibility.

Read more at
https://aoda.ca/analysis-how-some-barrie-businesses-make-a-double-amputee-feel-like-a-second-class-citizen/

The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. The Standard mandates that service providers must offer accessibility features in customer service by:

Read more at
https://aoda.ca/accessibility-features-and-equipment-in-customer-service/

Ford Government Agrees to Consult on Practices of Schools Refusing to Admit some Students with Disabilities to School for All or Part of The School Day

Read more at
https://aoda.ca/a-modest-interim-victory-for-joint-efforts-by-the-aoda-alliance-and-ontario-autism-coalition/

The small city of Kenora has a picturesque harbourfront and a shopping district lined with turn-of-the-last-century frontier buildings. It’s pretty as a postcard but it had a problem. As is the case in many of Ontario’s smaller communities, the downtown was not accessible for people with physical disabilities.

Read more at
https://aoda.ca/how-a-little-wooden-ramp-reshaped-an-ontario-city/