Accessible Information in Customer Service

Under the Customer Service Standards of the AODA, providers must make documentation about their accessibility available to customers with disabilities upon request. This part of the Standards applies to all public sector organizations, and private sector organizations with twenty or more workers. These service providers need to create written versions of their customer service policies. They must outline their procedures on how they will:

Read more at
https://aoda.ca/accessible-information-in-customer-service/