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The AODA Clock is Ticking
There are 5 years, 40 weeks, 5 days until a fully Accessible Ontario! Will you be compliant?
In this Issue
*Funding for Customer Service Accessibility in Ontario
*Must Condos Making Renovations Implement Accessibility Measures?
*Providing Accessible Remote Customer Service
*ANALYSIS: How Some Barrie Businesses Make a Double-Amputee Feel Like a ‘Second-Class Citizen
*Adaptive Sports Equipment Enables Outdoor Recreation for All
*Accessibility Features and Equipment in Customer Service
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Funding for Customer Service Accessibility in Ontario
The Customer Service Standards of the AODA give service providers guidelines on making their goods, services, and facilities accessible to customers with disabilities. Some of the standards’ regulations involve accessible building features or equipment. For instance, providers must train workers to use any
devices or equipment the provider may have that help customers with disabilities access goods and services. Likewise, providers must notify the public when services that customers with disabilities rely on are temporarily unavailable. Therefore, this article will look at different types of funding for customer service accessibility.
Must Condos Making Renovations Implement Accessibility Measures?
Staying on top of accessibility issues can be a challenging task. There are many factors to juggle and many important rights to balance against one another. On top of all of this are the obvious financial and logistical concerns that can accompany making a building accessible.
One worry that some corporations may have is, if they implement some sort of accessibility device or modification to one section of the building, must they then do this everywhere?
Providing Accessible Remote Customer Service
The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. Some of these guidelines focus on service in-person. For instance, organizations must serve customers who visit with their
service animals or support persons. However, organizations also provide accessible remote customer service. For instance, providers may serve customers by phone, by email, or through contact forms on their websites. Many guidelines in the Customer Service Standard apply to both in-person and remote service.
For example, whether service providers deal with customers on-site or at a distance, they must:
ANALYSIS: How Some Barrie Businesses Make a Double-Amputee Feel Like a ‘Second-Class Citizen
Barrie resident Marlene Watson, 73, has been a double-amputee for about two years. She needs a wheelchair, but is also training to use a walker. She says many properties throughout the city, from businesses to health-care facilities, could do more to promote accessibility.
Adaptive Sports Equipment Enables Outdoor Recreation for All
Stephen was 14 when he lost all use of his legs and the full mobility of his arms in a traffic accident. Three years after the crash, the Braddock youth, who asked that his last name not be used, said he sorely missed getting outside with family and friends.
“Hanging out in the park, fishing just doing anything outdoors it’s really hard when you can’t get around,” he said in 2018 during a fishing program organized by the state Fish and Boat Commission.
Accessibility Features and Equipment in Customer Service
The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. The Standard mandates that service providers must offer accessibility features in customer service by:
eSSENTIAL Accessibility: helping organizations reach, serve and empower people with disabilities.
The eSSENTIAL Accessibility assistive technology app gives those who have trouble typing, moving a mouse, or reading a screen due to a variety of conditions – such as stroke, paralysis or arthritis – the tools they need to navigate the Web. The app is free to the end-user and simple to use.
Organizations that feature the app on their websites are committed to making it easier for people with disabilities to access information online.
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The views and opinions expressed throughout Accessibility News do not represent those of the various organizations or associated individuals and are exclusively those of the contributor and/or author of the specific article or commentary.
Accessibility News, since November 8, 2006