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The AODA Clock is Ticking
There are 5 years, 43 weeks, 5 days until a fully Accessible Ontario! Will you be compliant?
In this Issue
*Temporary Service Disruptions: When and How to Notify Customers
*Service Animal Laws for Ontario Workplaces
*Understanding Service Animals
*Still Work to Do in Meeting Accessibility Standards
*Accessibility in the Digital Age: Okanagan Parent Voices Concern Over Technology Accessibility
*Court Ruling Further Clarifies ADA Website Accessibility Obligations
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Temporary Service Disruptions: When and How to Notify Customers
Under the Customer Service Standard of the AODA, service providers must notify customers about temporary service disruptions. Temporary service disruptions happen when services that customers with disabilities might rely on are temporarily unavailable.
There are many reasons why different kinds of services might be temporarily unavailable, including:
Service Animal Laws for Ontario Workplaces
Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome service animals. Service animals are animals, typically dogs, trained to help people with disabilities maintain independence. Here we outline service animal laws that service providers must follow.
Understanding Service Animals
Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome service animals. The Standard discusses how service providers must allow service animals in almost all public places. It also outlines what providers must do to accommodate customers who need to go to places where their service animals are excluded by law. However, service providers committed to obeying these laws may still have many questions about service animals, such as what they do and how to behave around them. Here we offer some best practices for understanding service animals that service providers should follow.
Read more at
Still Work to Do in Meeting Accessibility Standards
When Anna Froebe, an independent HR consultant who works with business owners in this community, is asked how many businesses are likely not compliant with the rules and deadlines they must follow to meet provincial accessibility standards under the Accessibility for Ontarians with Disabilities Act, she doesn’t hesitate to offer a guess.
Accessibility in the Digital Age: Okanagan Parent Voices Concern Over Technology Accessibility
In the midst of a digital revolution with smartphones and apps, there are some people who are fighting a battle so they don’t get left behind. A blind Okanagan parent is speaking out after School District 23 introduced an app that he says makes it difficult for him to report his daughters’ absences from class.
Court Ruling Further Clarifies ADA Website Accessibility Obligations
By way of background, Title III of the ADA prohibits discrimination against individuals on the basis of disability with regard to their participation and equal enjoyment in places of public accommodation. These types of issues historically have arisen in brick-and-mortar buildings and involve issues such
as lack of accessible tables in restaurants, insufficient ramps, and inaccessible bathrooms, and Congress has never issued any regulations expanding the ADA’s application to websites. Nonetheless, the Department of Justice (“DOJ”) has emphasized that businesses should make websites accessible to disabled
individuals by relying on a set of private industry standards developed by the World Wide Web Consortium known as the Web Content Accessibility Guidelines (“WCAG”).
eSSENTIAL Accessibility: helping organizations reach, serve and empower people with disabilities.
The eSSENTIAL Accessibility assistive technology app? gives those who have trouble typing, moving a mouse, or reading a screen due to a variety of conditions – such as stroke, paralysis or arthritis – the tools they need to navigate the Web. The app is free to the end-user and simple to use.
Organizations that feature the app on their websites are committed to making it easier for people with disabilities to access information online.
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Accessibility News, since November 8, 2006