Must Condos Making Renovations Implement Accessibility Measures?

Staying on top of accessibility issues can be a challenging task. There are many factors to juggle and many important rights to balance against one another. On top of all of this are the obvious financial and logistical concerns that can accompany making a building accessible.

One worry that some corporations may have is, if they implement some sort of accessibility device or modification to one section of the building, must they then do this everywhere?


Providing Accessible Remote Customer Service

The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. Some of these guidelines focus on service in-person. For instance, organizations must serve customers who visit with their service animals or support persons. However, organizations also provide accessible remote customer service. For instance, providers may serve customers by phone, by email, or through contact forms on their websites. Many guidelines in the Customer Service Standard apply to both in-person and remote service. For example, whether service providers deal with customers on-site or at a distance, they must:


ANALYSIS: How Some Barrie Businesses Make a Double-Amputee Feel Like a ‘Second-Class Citizen

Barrie resident Marlene Watson, 73, has been a double-amputee for about two years. She needs a wheelchair, but is also training to use a walker. She says many properties throughout the city, from businesses to health-care facilities, could do more to promote accessibility.


Adaptive Sports Equipment Enables Outdoor Recreation for All

Stephen was 14 when he lost all use of his legs and the full mobility of his arms in a traffic accident. Three years after the crash, the Braddock youth, who asked that his last name not be used, said he sorely missed getting outside with family and friends.

“Hanging out in the park, fishing just doing anything outdoors it’s really hard when you can’t get around,” he said in 2018 during a fishing program organized by the state Fish and Boat Commission.


Accessibility Features and Equipment in Customer Service

The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. The Standard mandates that service providers must offer accessibility features in customer service by:


Accessibility News March 16,2019 Update

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Inclusive Media and Design Inc is a proud supporter of Accessibility News.

Inclusive is ready to caption and video describe all your video for web, DVD, and computer desktop. They can also assist you in understanding and implementing Ontario’s AODA Integrated Standards’ media requirements. Consider having them check that any of your new web site content is compliant with an Accessibility Audit.

Visit to find out more.

The AODA Clock is Ticking

There are 5 years, 41 weeks, 5 days until a fully Accessible Ontario! Will you be compliant?

In this Issue

A Modest Interim Victory for Joint Efforts by the AODA Alliance and Ontario Autism Coalition

Ford Government Agrees to Consult on Practices of Schools Refusing to Admit some Students with Disabilities to School for All or Part of The School Day


How a Little Wooden Ramp Reshaped An Ontario City

The small city of Kenora has a picturesque harbourfront and a shopping district lined with turn-of-the-last-century frontier buildings. It’s pretty as a postcard but it had a problem. As is the case in many of Ontario’s smaller communities, the downtown was not accessible for people with physical disabilities.


Come to the April 10, 2019 Queen’s Park Accessibility Town Hall and Powerful Toronto Star Editorial Calls on Ford Government to Swiftly Implement the Onley Report

Here is a great chance to have your say and to show your support for action to achieve n accessible Ontario. We encourage one and all to come to Queen’s Park on April 10, 2019 to attend an Accessibility Town Hall that is being hosted by Ottawa Centre NDP MPP Joel Harden. Below we set out Mr. Harden’s announcement of this event. It includes a link for you to RSVP if you are going to attend.


Canada: Federal Accessibility Legislation One Step Closer To Law

The Accessible Canada Act (Act), first introduced in June 2018 in Bill C-81, is now being considered by the Senate, and could soon be law.